Shipping policy

 

Shipping

We offer at least one free shipping option to the vast majority of UK postcodes. Our shipping offer is dependent on the products you choose and the location in which you live. A brief outline of the services offered are below. For an up to date quote simply begin the checkout process and our system will calculate the available options and surcharges (if applicable).

 

Riser Recliner Chairs


Customers have differing needs when it comes to delivering a riser recliner chair. Some prefer the speed of a parcel delivery, while others need a more personal service including in-home set-up. As a result, we offer up to three different delivery services (explained below) depending on your location. At least one of the parcel delivery options will be free to all of mainland England & Wales, and much of Southern Scotland including Glasgow and Edinburgh.

  • Parcel delivery, room of choice. (1-10 working days). Our delivery team will bring the box(es) into the home and leave them where you ask. You will need to make arrangements for the assembly and disposal of waste yourselves. This option is not available in some harder to reach locations like Highlands and Islands.
  • Home Setup. (2-10 working days). Our delivery team will bring the box(es) into the home and set-up the chair(s) where you ask. They will briefly test & demonstrate the chair before removing any packaging. Home Setup is not available in some harder to reach locations like Highlands and Islands.
  • Parcel delivery, kerbside. (2-7 working days). We offer this service sometimes for harder to reach locations. A nationwide courier will bring the item with a lone driver. The driver will need to take a signature at the door and will not come into your home. Please ensure you have an able-bodied person available to receive the chair if taking this option.

 


Swivel Recliner Chairs (Sub 30kg).

For swivel chairs with a gross weight of 30kg or less we will usually ship using the parcel courier DPD. This delivery is free to to all of mainland England & Wales, and much of Southern Scotland including Glasgow and Edinburgh. We also offer delivery of an assembled chair if required for an additional fee. 

  • DPD Parcel delivery. (2-3 working days). Our national courier partners DPD will bring the box(es) to the door and require a signature. You will need to make arrangements for the assembly yourselves. DPD will keep you up to date with the progress including a one-hour time slot sent via text message. Please make sure we have an up-to-date mobile number to take advantage of this service. We will despatch within two working days of your order and we use DPD's overnight service. 
  • Home Setup. (2-10 working days). Our delivery team will bring the box(es) into the home and set-up the chair(s) where you ask. They will also removing any packaging. Home Setup is not available in some harder to reach locations like Highlands and Islands.


Swivel Recliner Chairs (over 30kg).


For chairs with a gross weight over 30kg (e.g. Mars, Jupiter, Houston, Dominican and Hereford) we will offer up to three different delivery services. At least one of the parcel delivery options will be free to all of mainland England & Wales, and much of Southern Scotland including Glasgow and Edinburgh.

  • Parcel delivery, room of choice. (1-10 working days). Our delivery team will bring the box(es) into the home and leave them where you ask. You will need to make arrangements for the assembly and disposal of waste yourselves. This option is not available in some harder to reach locations like Highlands and Islands.
  • Home Setup. (2-10 working days). Our delivery team will bring the box(es) into the home and set-up the chair(s) where you ask. They will briefly test & demonstrate the chair before removing any packaging. Home Setup is not available in some harder to reach locations like Highlands and Islands.
  • Parcel delivery, kerbside. (2-7 working days). We offer this service sometimes for harder to reach locations. A nationwide courier will bring the item with a lone driver. The driver will need to take a signature at the door and will not come into your home. Please ensure you have an able-bodied person available to receive the chair if taking this option.

 

Fireside Chairs and the Pisa and Nice swivel chairs.


For these chairs we will offer up to three different delivery services. At least one of the parcel delivery options will be free to all of mainland England & Wales, and much of Southern Scotland including Glasgow and Edinburgh.

  • Parcel delivery, room of choice. (1-10 working days). Our delivery team will bring the box(es) into the home and leave them where you ask. You will need to make arrangements for the assembly and disposal of waste yourselves. This option is not available in some harder to reach locations like Highlands and Islands.
  • Home Setup. (2-10 working days). Our delivery team will bring the box(es) into the home and set-up the chair(s) where you ask. They will briefly test & demonstrate the chair before removing any packaging. Home Setup is not available in some harder to reach locations like Highlands and Islands.
  • DPD Parcel delivery. (2-3 working days). Our national courier partners DPD will bring the box(es) to the door and require a signature. You will need to make arrangements for the assembly yourselves. DPD will keep you up to date with the progress including a one-hour time slot sent via text message. Please make sure we have an up-to-date mobile number to take advantage of this service. We will despatch within two working days of your order and we use DPD's overnight service.